Billing terms and conditions
Payment method
Options:
All finnish Internet banks (Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspanki, POP-panki, Säästöpanki, S-panki ja Ålandsbanken)
Credit/Debit card (Visa, MasterCard and American Express -cards)
Mobile payments (MobilePay and Siirto)
Payment Service Provider:
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
Ordering
Ordering occurs through Osmia Oy's online shop: www.osmia.fi.
All orders will be confirmed by e-mail, stating the price of the order and the products ordered. Order confirmation requires notification of e-mail address when ordering. The Customer commits with every order to valid terms of delivery.
Customer-specific credit limit is 250€
Return Policy: The customer is entitled to cancel the order within 14 days of receipt of the product in accordance with the Consumer Protection Act. The returned item must be unopened and unused. The return situation, please contact us by e-mail for instructions: osmia@osmia.fi
Troubleshooting: If the product is lost during transportation, corrupted, or the customer has received the wrong product, the customer must immediately report the error to osmia@osmia.fi. or by mail to Osmia Oy, Sorvaajankatu 11a, 00880 Helsinki, Finland.
If you have ordered your package SmartPost package and you need advice, please contact:
Tel. +358 100 85933
Mon - Fri 9-21, Sat 9-18 and Sun 12-18
Notification of wrong delivery or a defective product must be made within 14 days of receipt of the product. If the package is damaged in the mail, is a product made an immediate claim with the post office.